Help changing credit card!!

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Help changing credit card!!

IsaacC10
Newbie
I need to change the credit card info on my spotify account, spotify website is no good and the app has no link to do it either. Is a there a quick fix to this? Anyone?
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Re: Help changing credit card!!

Peter__
Community Legend

You have two options then. 

 

Firstly, you can cancel your current subscription from your online account, then remove your old card (the system won't let you do it whilst your subscription is live) and then resubscribe using your new card. 

Alternatively, if you get in touch with the payments team directly using the online contact form they should be able to get it updated manually for you. 


If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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21 Replies

Re: Help changing credit card!!

Spotify
Spotify

Hey!

 

Welcome to the Community. You can change your details from here. If you have any trouble, just let us know.

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Question answered? Just click 'Accept as solution' to help other users out. Easy.

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Re: Help changing credit card!!

mackycarroll
Regular
does it interrupt my service when i change credit card numbers?

Re: Help changing credit card!!

Joe
Community Legend

Only if payment fails on the due day - otherwise service should be uninterrupted.

Re: Help changing credit card!!

jakewhalen1
Casual Listener

I've also had problems with this, and I have gone to the link posted however it says that there is an error in changing my card information.

Re: Help changing credit card!!

Joe
Community Legend

@jakewhalen1 Is your existing paynebt made by a card? If your card meets all the criteria ad you get the same problem using a different browser I suggest you get in touch with the payment team. Use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

 

Re: Help changing credit card!!

Peter__
Community Legend

@jakewhalen1 wrote:

I've also had problems with this, and I have gone to the link posted however it says that there is an error in changing my card information.


Just out of interest, are you updating your current card with a new one? If so, does it have the same card number as the old one (but different expiry dates)? 

 

I have seen issues because of that before. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Help changing credit card!!

jakewhalen1
Casual Listener
Yes, it's just that the card expired so the bank sent me the same card with a different expiration date on it.
Solution!

Re: Help changing credit card!!

Peter__
Community Legend

You have two options then. 

 

Firstly, you can cancel your current subscription from your online account, then remove your old card (the system won't let you do it whilst your subscription is live) and then resubscribe using your new card. 

Alternatively, if you get in touch with the payments team directly using the online contact form they should be able to get it updated manually for you. 


If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

Re: Help changing credit card!!

kpspotify
Casual Listener

I have a UK Spotify Premium account and I want to change my payment method from Paypal to a UK credit card.  I'm currently in the US, but every time I try to add my UK credit card I get the message that it can't be added right now.  Can someone help?

 

I was told that I had to upgrade to Premium to keep using my account while out of the UK for more than 14 days.  I don't really want to set up a US account as I'll be home soon and all my credit cards are UK cards.

 

Thanks

 

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