Help concerning trial.

Reply

Help concerning trial.

Numb3r_47
Newbie
I opted for the premium month trial and they took details but assured I wouldn't be charged. However not long after £9.99 was taken from my account? I can't find an email address or anything so have came here. Can someone working for Spotify please assist me?
1 Reply

Re: Help concerning trial.

Adam
Roadie

Hey there,

 

Spotify employee here!

 

I've just taken a look at your account and it seems, for whatever reason, you ended up signing up for a regular subscription rather than the trial month. We can get you sorted out, but we generally don't sort out payment stuff here, so if you could get in touch via our contact form, that'd be great. If you let me know what case # you get, I'll chase it up and get it sorted out.

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