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Help needed - account appears to have been hacked

Help needed - account appears to have been hacked

 

Plan

Premium

Country

 Australia

Device

(iPhone x, MacBook Pro) 

Operating System

(iOS 10)

 

My Question or Issue

 My account appears to have been hacked, as  a different name is showing on my acccount. I have changed my password and disabled the account on the android device that was logged in but the guys name and face is still showing . How do I get rid of this? 

E9B50081-3D5C-4F83-B7B0-9DC7479D25B8.png
Reply
2 Replies

Hello.
You can refer to the following regarding profile picture and profile name respectively.

About change of profile image
Spotify Help-

Change profile picture

URL: https://support.spotify.com/us/account_payment_help/account_help/profile-picture/

----------------------------------------------------

About changing the profile name

Spotify Help-

Change username

URL: https://support.spotify.com/us/account_payment_help/account_help/change-my-username/

 

 

Thank you.

 

Hey @Tom_K29.

 

Thanks for getting in touch!

 

If you are still noticing strange activities on your Spotify account, be sure to take a look at this article we wrote where we help you to secure your account.

 

Hope this helps! Let us know if you have further questions and we'll be happy to help.

 

Have a nice day.

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