Help needed with family premium

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Help needed with family premium

snyspotify
Casual Listener

Hi,

 

Wondering if anyone can help us out.  I recently upgraded to family premium. I have add two family members to the account. We are unable to play spotify simultaneously and independently on our devices.  The playlist only plays on one device.  Can we play multiple devices independently online or only offline? Hope this makes sense. Thanks

 

 

 

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Re: Help needed with family premium

Rock Star 24
Rock Star 24

Hey @snyspotify,

 

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on https://spotify.com/signup.

 

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

 

Hope this helps. :)

MaximRock Star 24
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2 Replies
Solution! 1 person liked this

Re: Help needed with family premium

Rock Star 24
Rock Star 24

Hey @snyspotify,

 

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on https://spotify.com/signup.

 

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

 

Hope this helps. :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Help needed with family premium

snyspotify
Casual Listener
Thanks for very much! All done!
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