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Help with Premium subscription through student offer

Help with Premium subscription through student offer

So I tried signing up for premium using the student discount. The SheerID system said it could not verify me as a student. I tried doing this a couple times but had no luck. I then checked my bank account the  next day and saw that I had  been charged by Spotify 3 times, yet I am still not on premium. I have tried  logging in and out a couple times but it still says I am on Spotify Free. What should I do? Is there a phone number I can call and get this sorted  out?

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2 Replies

Hey pickett8,

 

So sorry that you have been charged three times.

Try contacting Spotify directly. It can be a hassle sometimes to find the option.

Go to https://support.spotify.com/us/contact-spotify-support/

Click on Subscription and select either "I've been charged twice (or three times) or " I paid for premium but my account is still free"

Either way should work.

Then press the big green button that says : I still need help.

Finally fill out the form/enter your question.

I am sure spotify will reply in a few hours.

Good luck,

 

 

S

 

If that helps, press the Kudos button to the right ----------------------------------------->

 

🙂

Thanks! I just sent them an email explaining my situation. Hope they respond soon!

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