Help with Spotify Family Plan playing on home Sonos and elsewhere

[simonwparsons]

Plan

Family

Country USA

Device

Sonos + Alexa at home, Samsung GS9, Work/Windows Computer

I am having trouble with the Spotify family plan. My wife and I both have an account within the family plan, I listen to Spotify at work on my desktop as well as my phone, my wife uses it on Sonos at home. We both have our Spotify accounts added to the Sonos app, however we are always having problems with Spotify stopping and switching back and forth. I don't want to pay for the family plan if we can't both listen to it. Do you have a solution where we can both listen to our Spotify in different places? I also have a Sonos one which is hooked to Alexa. I can't tell where the issue is.

[AceGB]

Hi you can report this kind of problem on spotify, I have a suggestion make an account that you and your wife can use and make a premium subscription so you can both listen freely!!

Have a great musical day!! 

[Petya]

Hi @simonwparsons,

Thanks for reaching out! 

Could you please follow the steps from this article? After that, please confirm that both accounts are linked to Sonos.

Let us knwo how it goes!