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yesterday I chose the section three months of Premium for $0.99. So I accepted that I want use this section and willong to pay $0.99 for trial . But why it charged 14,99$ from my bank account ? It's make me feel very confusing, just one thing important I immediately want to refund this. Can I get my money back? Please tell me. Thank you!
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1 Reply

Hello and welcome in the community!

Let's figure this out! Could you have subscribed via iTunes? If so, the payment is administered and processed via Apple and not Spotify, and therefore is exempt from any promotions that Spotify may be offering.
ou will need to cancel the subscription with iTunes and subscribe to Spotify directly on the website when your current billing period has expired. Once your subscription has reverted to Free, you will then be able to re-subscribe to Premium on the Spotify website here.

You can find out how to cancel the iTunes subscription here. You can also request a cancellation and refund for the payment via iTunes or by contacting Apple directly.

Hope this helped! If not, let me know 🙂
K

 

[edited to add the links, forgot them :)]

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