Help

[BigMike115]

I'm trying to get the 30 day free trial cuz I'm new to Spotify but everytime I try to buy it it keeps saying that my card provider or something like that is having a bad day I don't get what that means please help I have money in my account to pay it after the 30 days so I don't know what's going on

[MonicaM_Bogota]

Hi, @BigMike115!

Welcome to the Spotify Community.

Don't worry, our Accounts team can help you with this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.