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Hijacked account

Hijacked account

So the other day i was using my spotify (my other account) and all of a sudden i was signed out and couldnt sign back in. I couldnt get to a computer until today to check the issue. Turns out somehow the person that took my account had access to my email and changed my recovery email to his email and changed the password to whatever he wanted. So.. basically im paying for his spotify premium right now and there is no way i can even cancel it. Help would be appreciated. Thanks:)

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1 Reply

Hey @devildog2be,

 

Welcome in the Spotify community! I'm sorry that your account was hacked. Please contact the Spotify support and so they can take a look what's going on with your account. They ususally respond within the next 48 hours. If you're receiving an "no-reply" email, you have to reply back to this email (even if it is a "no-reply" email).

 

 

Good luck! 🙂

 

Specialworld

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