Hola buenas tardes tengo problemas para entrar a mi cuenta premiun familia

[#1]

Cambie mi celular y no puedo entrar a mi cuenta de Spotify premiun familiar quiero

[Jose_M]

¡Hola!

No te preocupes, intentaré ayudarte a resolver esto. ¿Recuerdas que correo electrónico utilizaste para crear tu cuenta de Spotify? Si no lo recuerdas puedes buscar en los correos que tengas emails de "hello@spotify.com" para ver cual de ellos utilizaste para crear tu cuenta.

Una vez hayas averiguado que correo esta asociado a tu cuenta, puedes crear una nueva contraseña aquí.

Dime que tal te va 🙂

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.

Just to confirm, are you having issues accessing because you're unable to remember your login details? Or have you changed phone numbers and the old one was linked to your Premium account?

If you aren’t certain about the details you used to register on the app, go to password reset and enter possible email addresses you own. When you enter an email that's registered with Spotify, you'll get a password reset message for that email.

Note: Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these, your Premium account may be linked to one of these options as well.

If perhaps you lost access to a phone number, and your account is not linked to any external services or an email (it's just linked to that phone number), the best way to go is contact our Customer Support team, so they can help you check your account. You can find out how to contact them here.

We'll be on the lookout!