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Hola no sé porque no se puede procesar el pago si tengo el dinero en la tar

Hola no sé porque no se puede procesar el pago si tengo el dinero en la tar

No me acepta el pago con mi tarjeta MasterCard y tengo el dinero allí. No sé pq no lo debitan
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1 Reply

Hey there,

 

Thank you for reaching out here in the Community! We hope you don't mind us answering in English as this is the official language of the forum.

 

There are couple of reasons why the system doesn't accept your payment. In order for the payment to go through successfully on our end, make sure that:

  • Your card has sufficient funds. 
  • Your credit card is issued in the same country as the country of their Spotify account. You can check your account's country settings on your account page.
  • Your card is open for foreign, recurring and online payments. You may need to double-check this with your bank.
  • Your credit card is not expired.

Once you've checked these, you can update your payment method if needed on your account page, under Your plan. You can find out more info on the different payment methods that you can use in this article. 

 

Let us know how you get on! We'll be here in case you have any further questions about this.
 

LyubkaModerator
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