Hola pagué un mes de Premium en el oxxo y sigue apareciendo mi cuenta gratis

[Evan_kz]

Plan

Free/Premium

Country

 México 

Device

Samsung A8

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 Porqué no tengo el Premium si ya lo pagué en oxxo?

[Daisy]

Hey @Evan_kz.

Hope you don't mind we reply in English. Glad to have you on the Community. No worries, we're here to help!

If you can't make use of the Premium feautures, could you check out this page and go through the steps? 🙂

Also be sure to check the following:

• Log out and back into your account
• Check the status of your subscription
• Check the status of your payment
• Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.