Help Wizard

Step 1


Hola quiero dar de baja mi cuenta

Hola quiero dar de baja mi cuenta

Ya hae 2 meses me vienen cobrando. Cuando pregunté si estaba adherida y ustedes me dijeron q no
Pero veo en el estracto de mi tarjeta y segundo mes q me cobran. Quiero dar de baja
1 Reply


Thanks for reaching out to us and welcome to the Community! Hope you don't mind us replying in English.


You can find the steps to cancel your plan here. If you try to follow them but your account shows that your are still on the free service, then it's possible that you have 2 accounts with us


You can follow the steps here to try and locate your other account and cancel the payments.


Let us know if there's anything else we can help out with.

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