Home Address problems

[simononoj]

Plan

Family Premium

Country

UK

Device

PC, Samsung Galaxy

Operating System

Windows 11, Android

My Question or Issue

When inviting family members to our family premium account, when they try to verify the address it can't find it, no matter what combination of our address we put in!  It can't find it on the system.

[Billy-J]

Hey there @simononoj, thanks for reaching out to the Community!

I'd recommend sending them another invite following these steps. Once they get the email, make sure that they accept it while they're at the same location as the plan's manager, and make sure they open the link using a different browser or private window. 

Let me know how this goes!