Announcements
Current information of our Google Nest Mini Offer can be found here.

Home screen is showing blank

Reply
Highlighted

Home screen is showing blank

Regular

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue - I have subscribed to the premium.Since then the home screen is showing blank since then.Reason for so??

 

Screenshot_20190731-000243.jpg
16 Replies
Highlighted

Re: Home screen is showing blank

Rock Star 11
Rock Star 11

Hey @AkashAgarwal ,

 

Have your tried sighing out and then back in again?

 

If so, could you uninstall the app and check for the issue once its reinstalled.

 

All the best!

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Home screen is showing blank

Regular
I uave tried it all.

Issue not resolved yet
Highlighted

Re: Home screen is showing blank

Rock Star 11
Rock Star 11

Hey @AkashAgarwal ,

 

Thanks for confirming that.

 

Are you able to try to load Spotify on a differnet device so we can check if the issue reproduces there?

 

Thanks.

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Home screen is showing blank

Regular
Have tried it in my other phone. Same issue is there
Highlighted

Re: Home screen is showing blank

user-removed
Not applicable

Device- Samsung Galaxy S8

OS - Oreo

Spotify app version - 8.5.16.781

Even I have the same problem and have tried all the above steps. The homepage works when I login using my brothers account but it doesnt work when I login through mine. 

Screenshot_20190731-233952_Spotify.jpg
Highlighted

Re: Home screen is showing blank

Regular
Nothing is working tried re-installation n every possible thing.
Highlighted

Re: Home screen is showing blank

Regular

Weird is when I logged in using an non-premium account.


I can see the home screen working fine.

Premium account is bad. I won't recommend anyone to take the premium account. It is a waste of money. 

Better not to go for premium and use the free account.

 

Screenshot_20190801-025259.jpg
Highlighted

Re: Home screen is showing blank

Rock Star 11
Rock Star 11

Hi @AkashAgarwal & @user-removed ,

 

I have checked your concerns about this with the folks backstage, and it appears to be an account issue.

 

As a workaround please transfer your saved music and playlists to a new account. Steps on how to do this here:

 https://community.spotify.com/t5/Spotify-Answers/I-created-a-new-account-Can-I-transfer-my-playlists-saved-music/ta-p/4640164

 

Once this has been done you can go ahead and cancel your old account and subscribe on the new one. 

 

Please do keep me updated so that we can get some resolution on this.

 

 

 

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Home screen is showing blank

user-removed
Not applicable

Thanks for that.

 

Will I get back the refund if I go ahead and cancel my subscription? 

SUGGESTED POSTS