How can I cancel my family plan?

freyaa17

How can I cancel my family plan? I have only found the option to change my invites but not to cancel the whole plan. Please help 😞

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4 Replies

Maxim

Hey @freyaa17,

 

You should be able to manage your subscription here: https://www.spotify.com/account/subscription/

 

Let me know how that goes!

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freyaa17

There is no option to unsubscribe there, it only says that my pay method failed and I'm unable to renew my family plan for another month.

 

I don't want to keep paying this Plan and I can´t find the way to unsuscribe or to remove my credit card 😕

 

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Maxim

Can you try to cancel your Family subscription on the "Plan familiar" tab?

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osornios

Hola @freyaa17

 

Prueba hacer esto:

 

Ve a tu pagina de suscripcion --> http://spotify.com/account/subscription/

 

Dale click en ACTUALIZAR MIS DATOS. Alli te debe salir una opcion que dice 'Quisieras cancelar tu suscripcion?'. Alli es donde debes dar click y cancelar.

 

Para quitar tus datos de pago, una vez cancelado, vuelve a la parte de ACTUALIZAR MIS DATOS y dale click. Ponle palomita a 'Quitar' y luego 'Cambiar'.

 
Nota: Si tienes Premium activo, no podras quitar tu informacion de pago. Es por eso que se debe cancelar primero y luego intentar quitar tus datos de pago.
 
osorniosSpotify Star
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