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How can I get support from Spotify to buy a family plan? It keeps failing, its a website issue

How can I get support from Spotify to buy a family plan? It keeps failing, its a website issue

I already have a premium account and I want to add my wife. I tried many times to buy a family plan but it fails with a very generic error that says something like "Wow! It failed please visit our help zone".

 

I called visa to see if the transcation was being rejected but they said that the website is sending a $0.0 transaction so it seems to me a website issue.

 

Is there a way to get official support from Spotify?

 

Thanks,

-Alberto

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1 Reply

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



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