How can I reach the Support Team??

[Isabelle1991]

I use Spotify via Facebook and in Facebook I was regisitered with an old email adress to which I do not have any access anymore. Now I changed the email adress in Facebook but in my spotify profile it doesnt update the email adress although Ive already changed it last saturday. Somehow I got acess to a Live Chat with the German Support Team and the guy told me to contact him again if the problem remains. Now I do not find the live chat option anymore! And it is really really frustrating. I just want to use Spotify on my gear fit and I need this special password in order to be able to log in...

Please help...Thanks!

[Loxer]

Hey @Isabelle1991,

Sorry to hear that you got in trouble with your account.

To contact to Spotify you will need to complete this contact form first.

Have a nice day 🙂

[Isabelle1991]

Hi, thank you for your answer but when I complete the contact form it says that they will send me an email and of course to this old email adress to which I dont have access. So that doesnt solve my problem.

[Loxer]

Hi @Isabelle1991,

Please try to contact them while signed in with another Spotify account.

Hope it helps 🙂