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How can I stop the Pay $11.99 for the free service ?

How can I stop the Pay $11.99 for the free service ?

Dear costumer service ,

My premium last day was on 12 April 2017.
But I saw my Aus account is arleady auto pay $ 11.99 AUSD to your company.

Would you please help me ?

Thanks
Reply
1 Reply

Hey @GavinYim

 

Sorry for the trouble.

 

Make sure you go on your account page to double check that you have cancelled your subscription: https://www.spotify.com/account/overview/

 

If you have not used the premium you paid for, you can get a refund by following these directions: https://support.spotify.com/account_payment_help/payment_help/refund-policy/

MattSudaSpotify Star
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