How do I claim my artist account with my new account?

[chgeri]

I claimed my artist account with my old account, but now that account has been shut down (due to privacy reasons), and I can't reclaim it with my new account. I have written to the Spotify Artist support, but I haven't gotten an answer back yet. Is there a way to add my new account to my artist account, with my old one being shut down? 

[Maxim]

Hey @chgeri,

You can request access to Spotify for Artists at https://artists.spotify.com/c/add-artist 🙂

[chgeri]

Hi! I have already tried that. Whenever I try to do it, it says "Your profile is already verified! That means your team claimed your profile and can invite you right now.", since I have already claimed with my old profile, which has now been shut down. 🙂 However, I can't add my new account to the artist page, because it is shut down.

[Maxim]

Okay. When did you reach out to Artist Services?

[chgeri]

12 hours ago. I have learned since then that it takes a couple of days for the artist services to answer! 

[Maxim]

That's correct. It can take hours, days or maybe even weeks 🙂 There's no guaranteed response timeframe.