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Hey @Lace1992, welcome to the Spotify Community!
The easiest way to contact Spotify support is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!Please let me know if you need help with anything else 🙂
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Thanks for the post.
What is most likely happening is that you have two Spotify accounts with two Premium subscriptions open. You can view this article for info on how you can locate and cancel your double subscriptions.
Hope this helps. Don't hesitate to reach out again if you have questions.