How do I contact Spotify about payment issues?

Solved!
Reply

How do I contact Spotify about payment issues?

Lace1992
Newbie
 
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Jacob
Community Legend

Hey @Lace1992, welcome to the Spotify Community!

 

The easiest way to contact Spotify support is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

View solution in original post

4 Replies
Solution!

Jacob
Community Legend

Hey @Lace1992, welcome to the Spotify Community!

 

The easiest way to contact Spotify support is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

Heather74
Newbie
They took money from my account and i cancelled my account

Boyce1
Visitor
How do I stop being charged twice each month ?

Alex
Moderator
Moderator

Hey @Boyce1,

 

Thanks for the post.

 

What is most likely happening is that you have two Spotify accounts with two Premium subscriptions open. You can view this article for info on how you can locate and cancel your double subscriptions.

 

Hope this helps. Don't hesitate to reach out again if you have questions.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!
SUGGESTED POSTS