Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

How do I contact Spotify about payment issues?

Solved!

How do I contact Spotify about payment issues?

 
Reply

Accepted Solutions
Marked as solution

Hey @Lace1992, welcome to the Spotify Community!

 

The easiest way to contact Spotify support is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

View solution in original post

4 Replies
Marked as solution

Hey @Lace1992, welcome to the Spotify Community!

 

The easiest way to contact Spotify support is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

They took money from my account and i cancelled my account

How do I stop being charged twice each month ?

Hey @Boyce1,

 

Thanks for the post.

 

What is most likely happening is that you have two Spotify accounts with two Premium subscriptions open. You can view this article for info on how you can locate and cancel your double subscriptions.

 

Hope this helps. Don't hesitate to reach out again if you have questions.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts