How do I find Family Plan Owner account?

[bernsteinfamily]

Premium

USA

I thought I was the owner of my family account, but in my billing section under payment method it says "Family Plan sub-account" and 0.00 charge. I get charged monthly on PayPal with the same email address associated with this account, so I don't understand why it shows 0.00 charges. Also, if I cancel it doesn't change anything, after the cancellation confirmation it just says I still have a premium account. Any ideas? I wanted to add another family member but now I was to regain control of the owner account but can't figure out what that might be since my email address seems to be associated with a sub-account.

Thank you.

[Bittencourt · Accepted solution]

Hi @bernsteinfamily, thanks for writing!

I guess the easiest way to find this out is logging in each member's account and checking their account overview:

https://www.spotify.com/account/overview/

Just send them this link and let me know if this helps 🙂

[bernsteinfamily]

Thanks for the quick reply!

I thought I was the only one on the account but I just remember another family member who is on it, and sure enough I see they are the owner, so thank you!

[Bittencourt]

Hey @bernsteinfamily, you're welcome!

I'm glad I could help you. Let me know if you have any other questions 🙂