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How long can it take for escalations to reply

How long can it take for escalations to reply

I was on chat with someone last night for an issue (ref:00DDpxIW.5005700001X22Nc:ref) and they said that escalaions would contact me and I have been checking my email but I have not herd anything. Does anyone have any idea how long it takes them to reply?

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Hey @kccake18! Welcome to the Spotify Community!

 

It might take a few days for escalations to reply, they want to make sure to get to the bottom of the issue you're having. Keep an eye on your e-mail and make sure to check your Spam/Junk folder as well. Let me know if there's anything else.

 

All the best! 🙂

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did they ever replied to you ? i am waiting same since last day for their email 

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