How long does it take to get a response?

[LisaNiChon]

I e-mail Spotify a few days ago, I really need this sorted soon, anyone know how long it usually takes for them to respond?

[Joe]

They aim to reply within 48 hours. Did you get an automated response and reply to it?

[LisaNiChon]

I got an automated response, but it was just telling me what I had told them and no mention of needing to reply? 

[Joe]

As long as it didn't just refer you you the FAQ or back to the community, that's fine. If you haven't heard anything by this time tomorrow, post the case number here and I'll chase it up for you 🙂

[LisaNiChon]

Thank you 🙂

[user-removed]

My reply was deleted- why?

[LisaNiChon]

Hi, I still haven't heard anything back. Is there anything you could do?

[Joe]

Can you paste the case number you got in the automated response?

[LisaNiChon]

Spotify Case # 00918977: Account questions ref:_00DD0pxIW._500D0UsqCJ:ref

[Joe]

 @LisaNiChon  Thanks. I've escalated this and you should hear something soon.

[Astralvl]

Got my reply finally- thanks for your assistance. They say- they had computers problems.

[LisaNiChon]

Thanks again 🙂

[Robbie]

Sorry for any delay - we'll reply as soon as possible.