How long will it take for Spotify to update payment?

[rajaizazie]

So I paid my Spotify Premium almost an hour ago using MOLPoints after it was on Premium Pause. But when I logged in my account, it was still on Premium Pause I already made my payment? What's taking it so long?

[MonicaM_Bogota]

Hi @rajaizazie!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Don't hesitate to drop us a message if you need wxtra help.

Have a great day 🙂 

[Huzaan]

I have updated my spotify from my debit and credit card and the money has been debited from debit card but I haven't received a mail and my spotify is still downgraded

[OscarDC]

Hey @Huzaan,

Thank you for reaching out to the Community and welcome.

Usually, the credit card payments are automatic or take just a couple seconds to get reflected in the app. Unfortunately, we don’t have access to the user's account from the Community. We’d recommend contacting Customer support directly so they can check your individual account and help you further.

Hope this helps. If anything else comes up, don't hesitate to ask.