How move my Facebook on another Spotify account

[user-removed]

Hi all!
I've two Spotifty now: one old account that I use until now with Unlimited and a new, that I bought yesterday with 12 months on Premium.
Can I move my Facebook profile on new account?

When I try login Facebook in my new profile an error appears and I can't logout Facebook in my old profile.

How i can move Facebook in new Spotify profile?
Thanks for the help and forgive me "not perfect english".

[Peter__]

Hey! Welcome to the community 🙂

If you get in touch with the customer services team directly using the online contact form they should be able to get that all sorted for you, including moving any playlists which you want and cancelling your old unlimited subscription (so you don't continue to be billed). 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[user-removed]

I've already used the online contract form, but I don't receive answer yet.
I'll wait for the answer.

[user-removed]

Hey there, answer time is 24 hours.

[user-removed]

Yeah, it's not a problem.
Only a question: i don't received mail/reply confirmation to my request.

It's normal right?

[Peter__]

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@user-removed wrote:

Yeah, it's not a problem.
Only a question: i don't received mail/reply confirmation to my request.

It's normal right?

---

You should get an automated email reply to confirm your case was submitted to the email address registered on your Spotify profile. 

If you haven't got it, are you sure its not in a spam/junk folder and the email is correct?

Peter

[user-removed]

Yes. You need to wait for answer 24 horus.

[user-removed]

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@Peter wrote:

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@user-removed wrote:

Yeah, it's not a problem.
Only a question: i don't received mail/reply confirmation to my request.

It's normal right?

---

You should get an automated email reply to confirm your case was submitted to the email address registered on your Spotify profile. 

If you haven't got it, are you sure its not in a spam/junk folder and the email is correct?

Peter

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Yes, I've already controlled (I can read mail from this community, for example, without problem).


Maybe I should resent a request to Spotifty support?

[Peter__]

I would suggest you resubmit and see if you get an automated reply again. Its unusual that you didn't get one! 

Peter

[user-removed]

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@Peter wrote:

I would suggest you resubmit and see if you get an automated reply again. Its unusual that you didn't get one! 

Peter

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Ok, i resent the request and now I've received the confirmation mail.

I'll wait for the answer, thanks for the help.

Have a nice day.

[user-removed]

Thanks.