How to cancel a downgrade to Ultimate


How to cancel a downgrade to Ultimate


I upgraded to Premium, installed the Android app, was disappointed to find it didn't work, and then downgraded back to Unlimited.  Immediately, the Android app started working, so I want to cancel the downgrade to Unlimited that will happen in nine days, but I can't see a way to do that; when I click "Get Premium", it just takes me to my account summary.


What should I do?

1 Reply

Re: How to cancel a downgrade to Ultimate


Hmm, this sounds a bit of a pain. What we would suggest is that you cancel the subscription, then after the 9 days of Premium have run out, you upgrade again. That way you won't get charged for the Unlimited subscription after those 9 days.


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