Hi i cannot cancel my spotify premium, in my spotify account it says that i got premium but when i check on my browser it says im not subscribed to premium and i am deducted 3.99usd monthly. What am i going go do pls advise
You could have logged into the website with different credentials from the ones you use for the app. In your Desktop app with Premium, go to your profile. Right click on your name and 'copy HTTP link'.
Paste that link somewhere and you'll see your Spotify username, which is at the end. Try to login in to the website using that username. If it's a large, random number, you need to login to the website with facebook.