How to change Premium subscription

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Re: How to cancel MOBILE Premium subscription

ernestsutherlan
Casual Listener

Close my spotify account,

Re: How to cancel MOBILE Premium subscription

ernestsutherlan
Casual Listener

Close my spotify account 

Re: How to cancel MOBILE Premium subscription

hrnator
Newbie

hi, i recently clicked and applied for free Premium for 30 days in error.  i do not see that i have a subscription but i do not want Premium.  how do i cancell this before it goes too far- thanks

1 person liked this

Re: How to cancel MOBILE Premium subscription

Rock Star 22
Rock Star 22

Hey @hrnator,

 

Did you enter your payment information? If so, to cancel and delete your payment info, do the following:

 

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 

You will still be Premium until the remaining days of your subscription are used up.

 

Without any payment details, no charges can be made, but if you're an iPhone user, you do need to check your iTunes subscriptions Auto Renewal and turn it off for Spotify.


Here are Apple's instructions on how to do it:

 

https://support.apple.com/en-us/HT202039

 

Once the trial ends, you account will revert back to Free as it was before.

osorniosRock Star 22
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Re: How to cancel MOBILE Premium subscription

pearlyn
Newbie
Hi i cannot cancel my spotify premium, in my spotify account it says that i got premium but when i check on my browser it says im not subscribed to premium and i am deducted 3.99usd monthly. What am i going go do pls advise

Re: How to cancel MOBILE Premium subscription

Rock Star 22
Rock Star 22

Hey @pearlyn,

 

You could have logged into the website with different credentials from the ones you use for the app. In your Desktop app with Premium, go to your profile. Right click on your name and 'copy HTTP link'.

 
Paste that link somewhere and you'll see your Spotify username, which is at the end. Try to login in to the website using that username. If it's a large, random number, you need to login to the website with facebook.
 
Once logged in, check the status of your subscription.
 

In there you should delete your payment info to prevent any charges.

 

Hope it helps. :)

osorniosRock Star 22
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Re: How to cancel MOBILE Premium subscription

Mickeyhause0
Newbie
How do i cancel my subscription that i being charged for when it lists me as,a free user? Ive tried everything to get app to open but fails to do so. How to i stop the charges? Thank you
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Re: How to cancel MOBILE Premium subscription

Rock Star 22
Rock Star 22

Hey @Mickeyhause0,

 

Depends if you pay through iTunes or directly to Spotify.

 

Do you get email receipts for your subscription purchases? Search for one of them in all of your email accounts. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use that username to login to your account. It's the one with the Premium features.

 

You can login to the website with that username to check the status of your subscription, and your receipts. In there you can cancel if you want to, and delete your payment info.

 

Without any payment details, no new charges can be made, but if you're an iPhone user, you do need to check your iTunes subscriptions Auto Renewal and turn it off for Spotify.

 

Hope it helps. :)

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: How to cancel MOBILE Premium subscription

karen_joy
Newbie
How to cancel my premium subscription...i cannot seem to find the solution.

Re: How to cancel MOBILE Premium subscription

Rock Star 22
Rock Star 22

Hey @karen_joy,

 

Depends if you pay through iTunes or directly to Spotify.

 

To cancel and delete your payment info, do the following:

 

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 

Without any payment details, no new charges can be made, but if you're an iPhone user, you do need to check your iTunes subscriptions Auto Renewal and turn it off for Spotify.


Here are Apple's instructions on how to do it:

 

https://support.apple.com/en-us/HT202039

 

Hope it helps. :)

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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