Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username:
Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features. If you see a random number, that's your actual Spotify username, which was assigned automatically to you when you created your account through Facebook. If you see it in your receipt, you need to login with your Facebook details.
I changed premium subscript 2 months ago and it's still appearing the value in my credit card... it showing "version free" in my log in and in the app... donno what to do anymore... and there's no phone to call... somebody help me!
I cancelled my premium account 2 months ago got charged the first month and they're trying to charge me again!!!!! Seriously **bleep**!!! **bleep** needs to stop. Y'all need to fix this I've tried and obviously it didn't work or Spotify wouldn't let it happen. Very displeased -jaredptown
If you're getting charged after you cancelled, it probably means you're paying a different account. Checking your receipts is a way to confirm that.
Fill out the contact form, and someone from Spotify will be able to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.