How to change Premium subscription

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Re: How to change Premium subscription

Rock Star 22
Rock Star 22

Hey @Dee34,

 

Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features. If you see a random number, that's your actual Spotify username, which was assigned automatically to you when you created your account through Facebook. If you see it in your receipt, you need to login with your Facebook details.

 

Hope it helps. :)

osorniosRock Star 22
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MI FAMILY PREMIUM SUBSCRIPTION got disabled after i update my credit card.

ElisaFrances
Newbie

I updated my credit card and now my family premium got disabled. As you can see below, this month spotify only took a premium subscription. Check the attachment, please #help

 

 

Screen Shot 2017-04-17 at 1.06.14 PM.png

Re: How to cancel MOBILE Premium subscription

Jr8888
Newbie
I dont have bank acount cash to cash payment my premium

Re: How to change Premium subscription

VeraKamylla87
Newbie
I changed premium subscript 2 months ago and it's still appearing the value in my credit card... it showing "version free" in my log in and in the app... donno what to do anymore... and there's no phone to call... somebody help me!

Re: MI FAMILY PREMIUM SUBSCRIPTION got disabled after i update my credit card.

Rock Star 22
Rock Star 22

Hey @ElisaFrances,

 

Try upgrading your account here. No new charges should be made since your account is already paid, but your renewal date will come forward accordingly.

 
Hope it helps. :)
osorniosRock Star 22
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Re: How to change Premium subscription

Rock Star 22
Rock Star 22

Hey @VeraKamylla87,

 

Did you get email receipts from previous subscription purchases? Search for one of them in your email account. In it, the Spotify username you paid for is shown:

 

Username/ID:        xxxxxxx

If you're getting charged after you cancelled, it probably means you're paying a different account. Checking your receipts is a way to confirm that.

 

If needed, you should fill out the contact form, and someone from Spotify will help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

Hope it helps. :)

osorniosRock Star 22
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Note: I'm not a Spotify employee.

Re: How to change Premium subscription

jaredptown
Casual Listener
I cancelled my premium account 2 months ago got charged the first month and they're trying to charge me again!!!!! Seriously **bleep**!!! **bleep** needs to stop. Y'all need to fix this I've tried and obviously it didn't work or Spotify wouldn't let it happen. Very displeased -jaredptown

Re: How to change Premium subscription

Rock Star 22
Rock Star 22

Hey @jaredptown,

 

If you're getting charged after you cancelled, it probably means you're paying a different account. Checking your receipts is a way to confirm that.

 

Fill out the contact form, and someone from Spotify will be able to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: How to change Premium subscription

user-removed
Not applicable
Do i really need to redownload all my songs everytime i unpause my subscription because of your delay change of account details?! Why do i pay twice a month for you to upgrade my account!?
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Re: How to change Premium subscription

Sirphantomx
Casual Listener
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