How to change Premium subscription

Solved!
Reply
Highlighted

Re: How to cancel MOBILE Premium subscription

Rock Star
‎2017-12-02 12:55 AM

Hey @AlfanzoSmith

 

If you contact support from your account, the support reply may probably go to an email you don't have access to.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

If this solved your issue, click on 'ACCEPT AS SOLUTION', or add a Like if it was helpful. :)
Would you like a 'screen always on' option in Mobile?
Last.FM | Snapchat | My playlists NowPlaying.jpg

Re: How to change Premium subscription

Casual Listener
3 weeks ago

Just cancelled as I now get it free from Vodafone. I need to cancel the night resubscribe. Does this mean I’ll loose all my playlists I currently have????

1 person liked this

Re: How to change Premium subscription

Rock Star
3 weeks ago

Hey @Schubdhu

 

You won't lose any playlists, friends, or your music library, as long as you keep using the same username you've been using. Those are independent from your subscription status.
 
Hope it helps. :)

If this solved your issue, click on 'ACCEPT AS SOLUTION', or add a Like if it was helpful. :)
Would you like a 'screen always on' option in Mobile?
Last.FM | Snapchat | My playlists NowPlaying.jpg

Re: How to change Premium subscription

Casual Listener
3 weeks ago
Thanks a lot. :)

Re: How to change Premium subscription

Rock Star
2 weeks ago

You're welcome. Glad I was able to help. :)

 

https://open.spotify.com/track/400PdC8w7nzIh2vqalEbSA

If this solved your issue, click on 'ACCEPT AS SOLUTION', or add a Like if it was helpful. :)
Would you like a 'screen always on' option in Mobile?
Last.FM | Snapchat | My playlists NowPlaying.jpg

Hi. I can log into my mobile app. It said that I'm offlin...

Newbie
Friday
  • Hi. I can log into my mobile app. It said that I'm offline, and that I have to go online first. how can I do that?
SUGGESTED POSTS