How to change Premium subscription

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Re: How to cancel MOBILE Premium subscription

Rock Star 20
‎2017-12-02 12:55 AM

Hey @AlfanzoSmith

 

If you contact support from your account, the support reply may probably go to an email you don't have access to.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

osorniosRock Star 20
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Re: How to change Premium subscription

Casual Listener
‎2018-01-02 10:47 PM

Just cancelled as I now get it free from Vodafone. I need to cancel the night resubscribe. Does this mean I’ll loose all my playlists I currently have????

1 person liked this

Re: How to change Premium subscription

Rock Star 20
‎2018-01-04 12:48 AM

Hey @Schubdhu

 

You won't lose any playlists, friends, or your music library, as long as you keep using the same username you've been using. Those are independent from your subscription status.
 
Hope it helps. :)
osorniosRock Star 20
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: How to change Premium subscription

Casual Listener
‎2018-01-04 09:58 AM
Thanks a lot. :)

Re: How to change Premium subscription

Rock Star 20
‎2018-01-06 10:38 PM

You're welcome. Glad I was able to help. :)

 

https://open.spotify.com/track/400PdC8w7nzIh2vqalEbSA

osorniosRock Star 20
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi. I can log into my mobile app. It said that I'm offlin...

Newbie
‎2018-01-19 11:18 PM
  • Hi. I can log into my mobile app. It said that I'm offline, and that I have to go online first. how can I do that?

Re: How to cancel MOBILE Premium subscription

Newbie
‎2018-01-25 08:59 PM

I put a past address on my account how do I change it

Re: How to change Premium subscription

Newbie
‎2018-02-07 09:40 PM

I want to cancel my subscription and nothing seems to be working on the website - not even an option to cancel.

 

I have emailed and then i recieve an email advising me to go on the community thing - so please cancel this subscription. 

Re: How to change Premium subscription

Casual Listener
‎2018-02-08 02:53 AM

I want to change my single subscription to a family but I prepaid for a year. How do I do this 

Re: How to change Premium subscription

Casual Listener
‎2018-02-08 10:11 AM
When you are on the page to close the account there's not the usual
confirmation / 'send" tab to but it will still close the account. A follow
up email may take 2 to three days. I know that it appears confusing but it
will close your account.
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