How to change Premium subscription

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How to change Premium subscription

therealdanfin
Newbie

I cannot find how to cancel my Mobile Premium subscription. There appears to be no 'subscripton' page  on the app and it is not showing up as a standing order/DDebit with my bank.

420 Replies

osornios
Rock Star 24
Rock Star 24

Hey @AlfanzoSmith

 

If you contact support from your account, the support reply may probably go to an email you don't have access to.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

osorniosRock Star 24
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user-removed
Not applicable

Just cancelled as I now get it free from Vodafone. I need to cancel the night resubscribe. Does this mean I’ll loose all my playlists I currently have????

osornios
Rock Star 24
Rock Star 24

Hey @user-removed

 

You won't lose any playlists, friends, or your music library, as long as you keep using the same username you've been using. Those are independent from your subscription status.
 
Hope it helps. 🙂
osorniosRock Star 24
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user-removed
Not applicable
Thanks a lot. 🙂

osornios
Rock Star 24
Rock Star 24

You're welcome. Glad I was able to help. 🙂

 

https://open.spotify.com/track/400PdC8w7nzIh2vqalEbSA

osorniosRock Star 24
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yandiraortiz
Newbie
  • Hi. I can log into my mobile app. It said that I'm offline, and that I have to go online first. how can I do that?

j64cnzgz3n3wx2q
Newbie

I put a past address on my account how do I change it

user-removed
Not applicable

I want to cancel my subscription and nothing seems to be working on the website - not even an option to cancel.

 

I have emailed and then i recieve an email advising me to go on the community thing - so please cancel this subscription. 

Bluecrab-57
Casual Listener

I want to change my single subscription to a family but I prepaid for a year. How do I do this 

MusicalDreams
Casual Listener
When you are on the page to close the account there's not the usual
confirmation / 'send" tab to but it will still close the account. A follow
up email may take 2 to three days. I know that it appears confusing but it
will close your account.

Bluecrab-57
Casual Listener
I don’t want to close it. I want to change it. I prepaid for a year subscription

MusicalDreams
Casual Listener
Opps.. My mistake... Please disregard my reply.

MiniMaster
Newbie

I cannot change my subscription as I accidentally went in to the 30 day free trial and I don't know what to do

JK9000
Casual Listener

Will I still be able to access the premium features until my previous payment runs out (i.e. playing songs downloaded on the app while not connected to the internet), or will it lock me out of those features right away?

osornios
Rock Star 24
Rock Star 24

Hey @JK9000

 

You will still be Premium until the remaining days of your subscription are used up. You can check the date in your subscription page.

 

Hope it helps. 🙂

osorniosRock Star 24
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user-removed
Not applicable

Hello,  this is a different situation, I just like to ask regarding not cancelling my previous subscription and I've been invited to be in a premium family plan and accepted it, will this automatically change my subscription plan? how about the monthly charges? will it change automatically? thanks.

osornios
Rock Star 24
Rock Star 24

Hey @user-removed

 

Don't worry, your remaining time from your regular Premium will 'freeze' and will become available once you're out of the Family Premium. You won't get charged, just be sure to use the same username you've been using all along.

 

Hope it helps. 🙂

osorniosRock Star 24
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user-removed
Not applicable

Thank you.. 🙂

osornios
Rock Star 24
Rock Star 24

You're welcome. Glad I was able to help. 🙂

osorniosRock Star 24
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fck6099
Casual Listener

My subscription was set up through a mobile service provider (Vodafone) , i want to cancel my premium subscription i have reached out to them but they did not help me to cancel. They say they are not authorized to cancel. they do not know how to do.

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