If you contact support from your account, the support reply may probably go to an email you don't have access to.
Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.
Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.
You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.
When you are on the page to close the account there's not the usual confirmation / 'send" tab to but it will still close the account. A follow up email may take 2 to three days. I know that it appears confusing but it will close your account.
Will I still be able to access the premium features until my previous payment runs out (i.e. playing songs downloaded on the app while not connected to the internet), or will it lock me out of those features right away?
Hello, this is a different situation, I just like to ask regarding not cancelling my previous subscription and I've been invited to be in a premium family plan and accepted it, will this automatically change my subscription plan? how about the monthly charges? will it change automatically? thanks.
Don't worry, your remaining time from your regular Premium will 'freeze' and will become available once you're out of the Family Premium. You won't get charged, just be sure to use the same username you've been using all along.
Hope it helps. 🙂
osorniosRock Star 24
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My subscription was set up through a mobile service provider (Vodafone) , i want to cancel my premium subscription i have reached out to them but they did not help me to cancel. They say they are not authorized to cancel. they do not know how to do.