How to change Premium subscription

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Premium .99cents Offer Not Honoured

atallon10
Casual Listener

Hi there - I signed up for the .99 cents for 3 months but it looks as though you are charging me 9.99$ right off the bat.  please confirm.


Angela

Re: Premium .99cents Offer Not Honoured

Rock Star 22
Rock Star 22

Hey @atallon10,

 

Have you been Premium before?
 
The .99 offer is available to users that have never had Premium on their account before (via a subscription or a trial).
osorniosRock Star 22
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Re: Premium .99cents Offer Not Honoured

atallon10
Casual Listener
Hi there. No, I haven't had premium before. How do I get this fixed?

Re: Premium .99cents Offer Not Honoured

Rock Star 22
Rock Star 22

@atallon10

 

Fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

osorniosRock Star 22
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Re: How to cancel MOBILE Premium subscription

qiyinn
Newbie

I have the same problem

Re: How to cancel MOBILE Premium subscription

X6Lb4YN5
Newbie

Hey! I just got the trial 0.99/month today. However, I just want it for 1 month, because in July/August I'll be camping without a phone basically.

 

I want to know how cancelling works. If I cancel today, will I still get the remaining 29 days of this month premium? I know it'll show *once* I cancel, but I want to know first?

1 person liked this

Re: How to cancel MOBILE Premium subscription

Rock Star 22
Rock Star 22

Hey @X6Lb4YN5

 

You will still be Premium until the remaining days of your subscription are used up. Once the trial ends, you account will revert back to Free as it was before.

 

Hope it helps. :)

osorniosRock Star 22
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: How to cancel MOBILE Premium subscription

Kkblaze
Newbie
Thank you! That first link was the only thing that worked! Can't Spotify simply put that link in the app?! I'm not even a programmer and I could do that. They need to make it easier for people, or they won't get them back.

Re: How to cancel MOBILE Premium subscription

jaredptown
Casual Listener
you keep double charging me and I only have one subscription....I've
checked it n only have one but a $9 payment is 20 instead it's bullcrap

Re: How to change Premium subscription

tordino-no
Newbie
i just paid fore premium membership,but i wanted å family membership. then it cost a litle more. what do i do.?
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