How to change Premium subscription

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Re: How to cancel MOBILE Premium subscription

tessawauson
Newbie
There is nothing there about canceling acct. I've been to that page several times!!!

Re: How to cancel MOBILE Premium subscription

Peter__
Community Legend
@tessawauson - How do you pay for your subscription exactly? We should be able to point you in the right direction.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: How to cancel MOBILE Premium subscription

rachel_hawkins
Newbie

please cancel my subsciption before my 7 day trial runs out i dont wont or can afford it !!!!!!!!!!!!!!!!!

 

2 people liked this

Re: How to cancel MOBILE Premium subscription

Peter__
Community Legend
@rachel_hawkins - The 7 day free trial is non-renewing. If you are on a 7 day free trial your account will simply drop to Spotify Free after the 7 days are over.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: How to cancel MOBILE Premium subscription

alksdjf
Casual Listener

I can't cancel my subscription and there is no phone number or email to call. I find this an extremely lousy treatment since the web faq may not always be enough to solve a subscriber's problems. Help me!

Re: How to cancel MOBILE Premium subscription

Peter__
Community Legend
@alksdjf - What issue are you having with cancelling exactly?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: How to cancel MOBILE Premium subscription

alksdjf
Casual Listener

Thank you for responding Peter, I am pretty upset.

 

The following happens: I click all the way to cancel and it asks for my password.

Obviously the password I am trying does not work.

I try to change it in Facebook, since I must have registered that way. It does not work.

I try to change it in Spotify "change password", but despite using the same password that goes for facebook I can't change the Spotify password.

Therefore I cannot cancel my subscription.

 

Please advice!

Re: How to cancel MOBILE Premium subscription

Peter__
Community Legend

If you get the option to change your password on your Spotify profile, then your account was not created via Facebook. I would suggest getting a password reset for your account and see if that will allow you to cancel. 

 

To get a password reset:
1. Go to https://www.spotify.com/password-reset/
2. If you get redirected to your online profile (where you need to current password to make the change), you are still logged into the website. Click on your name at the top and choose Log Out.
3. Return to https://www.spotify.com/password-reset/ and you should be able to request a reset by entering your Spotify username (rather than your email address). 

 

If you can't remember your Spotify username, it is shown on your online account:

https://www.spotify.com/account/overview/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: How to cancel MOBILE Premium subscription

alksdjf
Casual Listener

Thank you Peter!

 

Have a good evening.

Re: How to cancel MOBILE Premium subscription

gombrielcarmona
Newbie

how can i cancel primion on spotify

 

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