To get in touch with them, you need to fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.
The link only takes you back to "How can we help you" & then to the subscription page that does nothing in the way of cancelling your subscription. It simply goes round & round all the while you're unable to stop, cancel, a subscription. Why would this even be posted here?
If you clicked on the 'Subscription' Tab on the left of your account & found there's nothing more to click on in order to modify that's because it's a done deal at that point. Which is why you will see on the right side a chance to change your mind & stay with Premium by clicking the Save.
The frustration is not knowing that a simple click on the Subscription tab is all it takes. I was looking to cancel in order to switch to the family plan of another household member. Spotify handled it easily & within 24 hours.
All it took was clicking on the Subscription then logging out. I then received an email for the family invite went through a couple easy steps & that was it - done deal with complete satisfaction!