Hi, I just recently cancelled my premium account in order to try and fix this issue.
Many years ago I created this Spotify account through the Facebook login tool, which caused my account to be created with the e-mail that used to be associated with my Facebook account. The thing is, back then I used my old university e-mail on Facebook, but have since changed it and use my personal e-mail. I tried changing the e-mail back then, but I didn't find out how to do it, and since I didn't use to use Spotify a lot those days, I must have given up.
Fast foward to these past few years, and I started using it a lot more, always logging in through Facebook because at this point I have even forgotten about the e-mail issue. A few weeks ago I tried logging in into the app on my work computer, and realized I couldn't login without being logged into Facebook as well (which I'm not allowed to do on my work pc). I tried creating an username and password to use to login, but Spotify sends the password creation link to that old e-mail, which I have lost access many years ago now. Learning this, I decide to then try to close this account and create a new one, and that's why I cancelled my subscription. But I have tried every possible way to close it, and it always requires a confirmation e-mail to go to that old e-mail address, even though many website and Spotify community posts have posted ways of doing this without this step, this never works for me.
Lately I have noticed that the e-mail address field on the Edit Profile page is no longer gray and inaccessible, suggesting that it is possible to change it, but no matter what e-mail I input, I receive an error ("We're sorry, that email is taken."), even though those e-mails are not associated to any Spotify account.
For now it doesn't seem that my old e-mail has been assigned to a new student, but in the future this could mean that student could access my account and lock me out of it.
So please, how can I either change my e-mail address or close this account for good? I have attached a screen capture of the Spotify account link on Facebook with creation date as proof.
Solved! Go to Solution.
Hey @anacsg ,
Thanks for letting me know.
Please try using this contact form link while you're logged out of any Spotify account: https://support.spotify.com/contact-spotify-anonymous/.
Let me know how it goes 🙂