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How to close an account I didn't create

How to close an account I didn't create

An account was created (not by me) using my CC.  I want to cancel and stop the monthly charges so I canceled the CC but they say they will continue to pay and I need to cancel the Spotify account.  But how can I do that when I can't access the account that was setup by a minor who won't cancel it?

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2 Replies

Hey, @ppddit - that's not good! In this case, I recommend you contact the Spotify support team using the contact form found here and explain your issue. You may receive an automated reply asking you to check out the support forums again. Not to worry - just reply back (even if it's a noreply address) and the support team will be able to help you. They should be back to you within 24 to 48 hours.

 

Please let me know if there's anything else that I can help with.

 

- Jiana

Hey @ppddit

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosSpotify Star
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