How to get premium in mobile app?

[MacMartino]

Plan

Premium

Country

Netherlands

Device

iPhone8

My Question or Issue

i had a premium acc that went ti free. Now, i wanted to change this to premium again. In my account settings, in the app, i could see i’m on free. Then you can also click on ‘premium’ and it says what premium is. Ok. But nowhere there is a button ‘get premium’. I can also read about premium, if i choose the premium button in the right corner. Here also: only information and no button to buy it! So, how should users without searching on laptop change to premium in their app on the mobile phone?

[hezorg · Accepted solution]

Hey, @MacMartino 

Welcome to Spotify Community and thanks for contact us here.

About payments with other companies or services, choose the best option for you and get more information about each one, taking a look at the specific article below:

You can subscribe it through the mobile browser directly with Spotify.

• Premium

Subscribe with other companies or services

• Premium plans with other companies

Subscribe in your own mobile bill (only US)

• Pay by mobile

If you need more information or have any other issue, let me know and I'll find the best solution for you!

Best Regards

hezorg (Luan Araújo)

[MacMartino]

So they explain what Premium is, but di not give an option to activate it? Weird. Why not make a bitton in the mobile app to buy it??? What bad for conversion

[hezorg]

Hey, @MacMartino 

You can subscribe the Premium tapping the button "Premium" or if you are having trouble on that, you can access your Spotify Account and try to do it through it.

Let me know if you can do it.

Best Regards

hezorg (Luan Araújo)