How to get refund - web cancelation messed up!

[coroloro]

Alright, so, in October I went online and went through the cancellation process- I use a VPN, so my only thought as to possibly why it might not have worked right is that it had me directed to a non-US server and my account started in the US, I'm not sure- but I did it, all the steps, verified it, etc.  Of course because it's done on a web page and not by email I have no 'proof' - thanks spotify - but I did every step.  My account then auto-renewed on the 29th of October, so several days later I found out and I wrote in - rather than trying to re-cancel, I contacted them telling them I had TRIED to cancel, it was a mistake, PLEASE cancel me AND refund me - it had been 4 days and I hadn't used my account once.  In fact, I did NOT use my account ALL THIS MONTH thinking that I did not want to give them any excuse not to cancel me.  However, now I find - guess what?  Not only did they NOT cancel me and refund me, they charged me for ANOTHER MONTH.  I'm furious!  Their web cancel failed, and I've had to pay the price- and their customer support sucks so bad, they didn't even help me.  I LOVED spotify, I just needed to cancel a little while - but their response is turning a potentially loyal customer, into an enemy.  They cheated me out of two months- literally cheated me, because now is the 1st of November, and so as of yesterday I was auto-renewed.  So now... I have another month I didn't want.  And last month I never used, because I thought I would get re-embursed.

How do I fix this?  or does spotify just intend to take my money, even though they didn't provide the service (and THEIR web programs failed when I tried to cancel)  I'm willing to take this to the Better Business Beureu - this is just... wrong.

[OviiiOne]

Hi and welcome to the community!

You can try cancel premium membership in another browser, if it doesn't works, you must contact with Spotify Consumer Support filling this contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉