How to rank up in the community

[Jose_M]

Hello, I'm Jose!

I joined the Rock Star Program recently and I got the rank of Rising Star. I continued making several posts and helping many people but I didn't get any points nor rank up (my percentage bar is still in 0%). I know it's not just a matter of posting and ranking up but I'd like to know if there's something else I need to do in order to rank up or if I just have to keep helping users, starting topics, getting kudos...

Thank you for replying, Jose.

[Noah · Accepted solution]

Hey @Jose_M,

I'd recommend creating a post in the community issues board describing this issue so that a community moderator can take a look backstage.

Let me know if you have any trouble accessing the community issues board.

Note: The community issues board is only accessible by users (like you) that are members of the Rock Star Program.

Have a great day 🙂

[Jose_M]

Thank you very much for your fast answer! I'll try that and I can tell you about it if you want to.

Regards, Jose.

[Noah]

Hey @Jose_M,

You're welcome!

I just took a look at your post in the community issues board; you did a great job describing your issue and posting the screenshot! Hopefully, a community manager will be able to take a look at your post and resolve this issue soon.

In the meantime, make sure to keep posting! You should earn all of the points for your contributions once the issue has been resolved!

Give me a shout if you need help with anything else 🙂

[Jose_M]

Thank you very much for your help. I'm sure thanks to all of our effort we're improving our community.