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How to stop Spotify charge me for my cancelled subscription?!?

How to stop Spotify charge me for my cancelled subscription?!?

Despite a confirnation of my ending of my Spotify Premium account, Spotify continues to draw money from my bank account. How can I stop this? Their customer service never reply my mails and I have still not found any way to get in contact with them.

 

Are there others with similar problems? That is; With Spotify charging for services nor ordered or delivered? 

Have there been similar accusations on Spotify for behaviours like this?

 

//Frustrated previous customer

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1 Reply

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

MattSudaSpotify Star
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