How to stop billing of unknown account

[phil0618]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi,
I am currently getting billed for spotify and the only details I have are what I see on my credit card statement.  I thought I might be paying on behalf of one of my kids or something, but no one seems to know or use Spotify and so I want to stop the billing, but have no account details to log into the account.

I created this account just so I could log in and get some help.

Thanks,
Phil

[Billy-J]

Hey @phil0618, thanks for reaching out to the Community!

I'll be happy to help.

Could you try finding your account following these steps? Please make sure to follow each step on that support article.

Let me know how this goes!

[phil0618]

Hi,

I've tried what is suggested here.

I do see a Spotify account associated with Facebook.  Unusual for me as I don't think I've ever done this before.

I do see an account number there, and there is a button that says remove.  But I didn't want to check remove as I'm not sure what that does.

I did try to login using facebook, but it tells me that there is no facebook account connected to Spotify.

So, the good news is that I have an account number and can see it in Facebook, but I'm still not sure how to proceed to cancel my subscription.
Thanks,

Phil

Spotify Facebook Authentication

Error: You do not have a Spotify account connected to your Facebook account.

Code: 1003

[Billy-J · Accepted solution]

Hey @phil0618,

Thanks for getting back to me!
I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

Have a great day ahead.

[phil0618]

Hi,
I was able to email them using the link you provided and they got back to me almost immediately.
Thank you for the help.
Phil

[Billy-J]

Hey @phil0618, 

Awesome! I'm happy I was able to help.

Have a nice day.