Need help? Check out Spotify Answers for solutions to a wide range of topics.
I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the Anonymous Contact Form. With this form, you can reach out to Spotify without having access to the account that you use. If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.
If this solved your issue - Mark it as a solution! Twitter | LinkedIn | InstagramWhat's a Spotify Rock Star, and how do I become one?