I alread have paided but my account is blocked

[1163819049]

I am getting messeges to pay my spotify premium signature but I alread have paided.


BRADESCO CARTOES: COMPRA APROVADA NO CARTAO FINAL 3609 EM 21/10/2016 23:08. VALOR DE $ 14,90 NO(A) EBANX SPOTIFY CURITIBA.

[Sophia]

Hey there!

Thanks for reaching out to the Spotify Community. We'd like to help.  

In this case, we'd recommend reaching out to Spotify Support so they can look into this for you. If you'd like, you can reach them via Twitter, Facebook or, email: 

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifycares/
• Twitter: https://twitter.com/spotifycares/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any questions. We'll be here for you. 

Sophia,