I am being charged but do not know account email

[DanielEC23]

I need an email to contact spotify support, I am currently being charged for an account and do not remember the email address to recover the account and cancel my monthly subscription. If anyone has an email or advice I would appreciate it.

Thanks in advance

[kirashi]

Hello @DanielEC23. Thanks for posting in the Spotify Community!

I can certainly understand your frustration here - it's difficult to cancel if you've forgotten your login details. But that's OK. I can help get you sorted out.

If you remember the username you used to signup for your account, you can try using the recover my username / email address function found at the link below.

https://www.spotify.com/password-reset/

Or, if you logged in with Facebook, simply login through Facebook again.

Otherwise, I'd recommend contacting support, and providing them with as much detail about your account as possible so they can take a look backstage into which account is yours based on your payment information.

You can contact support by filling this online contact form:
https://www.spotify.com/about-us/contact/contact-spotify-anonymous/
Reply to the automated email if you receive one (even if it says it is no-reply) and an agent will get back to you as soon as possible.