I am being charged for two accounts, the duo account and the family account

[Tere21]

Hello.

I have changed my account from the personal to the family account, however this month I was charged for the family account and the duo account. I don't understand why, if I had never paid for the duo account.

Could you help me on this issue please?

[Kiril]

Hey @Tere21,

Thanks for posting and welcome to the Community!

Keep in mind that the Community is a public forum and it's not the right kind of platform for supporting issues that concern your personal data and account payments. In such cases, we suggest that you contact the folks from Customer Support who can take a deeper look into your account and help you with this matters privately. Here is the link to contact them.

We hope this clears things up. Take care!